Help & Support
We're here to help make every rental experience simple and successful.
Whether you are a guest with a question about a reservation, a property owner managing a property, or a renter needing assistance, the Connecting Rentals support team is available to help.
Before contacting support, the fastest way to resolve most reservation-related questions is to communicate directly with the other party involved.
Contact Your Host or Guest First
For questions about a specific reservation, property details, arrival instructions, or stay-related issues, messaging your host or guest through your Connecting Rentals message thread is often the quickest way to find a solution.
Keeping communication within Connecting Rentals helps ensure everyone has the information they need.
Contact Connecting Rentals Support
If you cannot resolve an issue directly with your host or guest, our support team is available to assist.
Contact us at:
You can contact support to:
- Follow up on an existing issue
- Report a problem with a reservation or listing
- Request assistance with your account
- Ask questions about using Connecting Rentals
When contacting support, please include as much detail as possible, including:
- Your name
- Listing or reservation information
- A description of the issue
- Any relevant screenshots or documentation
This helps us respond as quickly as possible.
Our Commitment
Connecting Rentals is committed to creating a trusted marketplace where property owners and renters can connect with confidence.
We work to support both sides of every rental relationship and help resolve issues fairly and efficiently.